Frequently Asked Questions

How can we order?
You can place order directly on the website or you can write us an email at info@foxboxstores.com with the details of your order. In the latter, our customer agent will help you to complete your order.

Can we place order using COD?
COD is not available.

Where are we located?
We are located in Mumbai (Andheri). Kindly check our contact us page with the complete address.

How many days will it take for the delivery of the products?
It generally takes 5-7 business days to deliver the products. The time varies from product to product and the city of the delivery of products.
Generally, in all the metro cities is 2-3 working days but again it depends on the availability of the products and the type of printing method which is selected.
You can always check the delivery timelines with our customer agent who will be able to check the availability of the products and can give you an assure date of delivery of products.

What are all the places that you deliver?
We deliver all across India as well as the global. We are tied up with multiple logistic partners like Bluedart, Indian Post, DTDC, Fedex, etc.

Can the products be delivered to different locations of one single order?
Yes, we can deliver it to different locations as per the addresses given by you. However, for this the product needs to be of Rs 1000 per pc. In case of lower value products, extra shipping charges will be applicable.
Your account managers will be able to help you on the same. Once you confirm the products that is selected, you can contact our team to check whether you will be eligible to get free deliveries or there will be extra charges for the same.

Can we get the GST bill?
Yes, we issue all the bills with the GST details so that you can claim input tax. Ensure that while placing the order, you enter your GST no. along with the correct billing name and address.
In case, you have missed initially then you can contact our customer agent or write us an email at info@foxboxstores.com and we will modify and send the revised invoice with the GST details.
We can issue the revised bill in the same month only when the order was placed. Post that we will not be able to modify the invoice.

What is the starting price of the products?
The products are starting as low as Rs.30 + Customised Charges (If Required).

Can we check the physical sample before placing the order?
Yes, you can check but you need to pay the sample charges and it will be adjusted against your order.

Can we get customized printing?
Yes, you can get the products personalised with the contents of your choice. We have various printing options available with us. Please check out the details of the printing options on Design & Buy page.

Can we print our logo / picture on the product?
Yes, you can print or engrave depending on the material of the product. For Corporate gifts like pen or keychain, it depends on the availability of the space and the size of your logo.

Can it be gift wrapped?
Yes, Gift wrapping option is available on Design & Buy page. If you choose that option then product cum with gift wrapped. Charges will be applicable as per product.

If products get damaged do, we get replace or refund?
Yes, we do free replacement of the product which gets damaged in transit. The same needs to be informed to our team via email along with the pictures of the damaged products within 2 days of receiving the products. In case, the same is not communicated on time then the replacement cannot be given.

Do you deliver products internationally?
Yes, we ship products outside India also. The charges will be extra for the same. Once you give us the details of your order, we take the estimated cost from our vendors and will give the quotation to you.

Will I get any discount if I buy in bulk?
Yes, we do have fixed discount slabs if you buy in bulk. Please refer our section of product page, to understand the rates applicable.

For any other query, feel free to contact us !