Return, Refund and Cancellation Policy

Please keep in mind that our No Risk Guarantee ensures your complete satisfaction. If you’re unsatisfied with your order for any reason, we’ll do everything possible to correct the situation to your complete satisfaction.

Non-Returnable Items : Except in the case of manufacturing defects, we are unable to accept returns on personalized.

Promotional items : Pre-Production Cancellation: In the event you change your mind about your order during pre-production, please contact our customer care department for a full refund. However, once your order has been completed with your custom request, we are unable to refund your purchase price.

Window of Returns : Please check your order for defects immediately upon arrival, as there are no returns after 5 days from receipt of order.

Required Condition of Returned Items: Returned items must be in new condition.

Receiving Your Refund : Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase. If after reading these guidelines, you have a specific question regarding any issue; please contact our customer care department for explanation or assistance.